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Fran Roach and Eric McGuire with the True Review award. Roach with the National Golf Foundation certificate.
Fran Roach and Eric McGuire with the True Review award. Roach with the National Golf Foundation certificate.

Seneca Hickory Stick honored with national awards

by jmaloni


Tue, Apr 8th 2014 07:00 am

Seneca Hickory Stick Golf Club was honored with two national customer service awards at the recent KemperSports national leadership conference.

Seneca Hickory Stick was awarded "Top 5 Overall Customer Satisfaction" by the National Golf Foundation, an honor based on an annual customer satisfaction survey administered to everyone who has played the course and opted in to its email list. This national customer satisfaction award speaks to the guest service experience provided by the entire team at the club on a daily basis.

"Seneca Hickory Stick Golf Course is an essential part of the entertainment mix from Seneca Gaming Corp.," said Cathy Walker, president and CEO of Seneca Gaming Corp. "It has quickly become a premier golf destination in the Northeast, and this recognition by the National Golf Foundation affirms our confidence in the course."

The second honor, based on KemperSports' proprietary TrueReview surveys, was awarded based on Seneca Hickory Stick receiving the second-highest customer service ranking in the KemperSports portfolio of managed properties. The TrueReview survey scores are derived from reviews given by golfers following each round each time they play the course.

"We are delighted to receive these prestigious awards from KemperSports, the leader in upscale management of golf clubs, as well as from the National Golf Foundation. Being selected based on independent guest surveys is a demonstration of how golfers and guests have responded to their experience at Seneca Hickory Stick, and a testament to the dedication our entire team puts into making each visit to the course a rewarding experience for our guests," said Fran Roach, PGA, CMAA, Seneca Hickory Stick Golf Club GM.

The course's 257 acres of challenging terrain presents golfers with a links-style design, with tall heather grass, fairway and green side bunkers, and beautiful undulating bent grass greens. With five sets of tees, golfers can select their desired yardage and challenge at this Western New York location.

For information on events, weddings, banquets or other special events at Seneca Hickory Stick, call Devin at 716-754-2424 or visit www.senecahickorystick.com.

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