NYSEG and RG&E announce assistance available to help customers with unpaid bills

Collections to resume at NYSEG and RG&E

√ With end of winter restrictions, customers are urged to contact companies for variety of assistance programs to prevent service disconnections

Avangrid Press Release

New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) want to help customers find relief for unpaid bills for their electricity and/or gas service. The winter restrictions on service disconnections have ended, meaning customers with a financial need for help with unpaid bills should act now to keep their service on.

“Having unpaid bills is stressful, but financial help is available for qualifying individuals,” said Christine Alexander, vice president of customer service at NYSEG and RG&E. “We urge customers to contact us about assistance programs, sooner rather than later.”

NYSEG and RG&E offer many services designed to meet the variety of customers’ needs, including “Project Share” and the energy assistance program. Customers who qualify for “Project Share” could receive a $200 credit toward their usage, and customers who qualify for the energy assistance program could receive a monthly credit on their bill.

√ NYSEG: visit nyseg.com/HelpWithBill or call 888-315-1755

√ RG&E: visit rge.com/Help With Bill or call 877-266-3492 

Customers in arrears are provided multiple communications in advance of a disconnection. These contacts will include a bill, a reminder notice or a phone call, a termination notice with an additional payment period, an additional call, and then an in-person field visit to the residence to collect or shut off service. These measures are required by the New York State Public Service Commission and are intended to provide customers significant advance warning before any disconnection is performed.

NYSEG and RG&E make deferred payment agreements and other assistance available for eligible customers. The companies can help with payment plans for eligible customers, which are available online or by calling us so we can find a solution together.