Submitted on behalf of Patricia Frentzel
Providing excellent customer service has been a constant for Grand Island’s town clerk, Patricia Frentzel, since taking office in January 2004.
During Pattie’s tenure, she has worked diligently to affect numerous noteworthy improvements to the services provided to the residents of Grand Island.
Pattie’s efforts resulted in Grand Island being one of the few clerk’s offices in the state of New York that is authorized by the U.S. Department of State to act as a “passport acceptance agency.” Since spearheading this in 2006, almost 7,000 passport applications and photographs have generated over $246,000 in revenues for the Town of Grand Island.
In 2014, to better assist residents, Pattie sought and was approved to be an E-ZPass retailer and has issued over 2,000 Island commuter tags. In addition, Pattie works closely with New York state to provide resolution for minor E-ZPass disputes. This added convenience has been most welcomed by Island residents!
Pattie also collaborated with town grant writers to obtain over $249,000 to improve the town’s recordkeeping and website – giving residents and employees 24-hour accessibility and transparency to the clerk’s office. Pattie added “e-gov” forms for requests of information and copies of public documents and, through persistence and commitment, worked to provide the highly sought-after online tax payments and receipts.
In addition to serving as clerk to the Town Board, Pattie also serves as the records management officer for the town; the registrar of vital statistics for all births, marriages and deaths on Grand Island; and she oversees the dog licensing program.
Pattie’s years of expertise make her a sought-out source for all manner of information regarding town services, voting and general questions. She partners with her staff to collect fees from water/sewer rents, building permits, hunting and fishing licenses, and town, county and school taxes. Her wealth of knowledge is extensive and has been invaluable to countless residents and town officials.
Pattie is professionally linked in the community as a New York state registered municipal clerk, a trustee for the Grand Island VFW Auxiliary, a frequent volunteer at St. Stephen’s Church and an invited guest lecturer on town government at Grand Island High School – where she personally conducts voter registration for graduating seniors. Pattie has held executive offices in both the Erie County Town Clerk’s Association and the New York State Town Clerks and Tax Collectors Associations. She has been honored with the Woman of Distinction recognition from the Erie County Federation of Republican Women as well as a recipient of the Yellow Rose Award from Zonta Club for her leadership and service to the community.
Pattie eagerly looks forward to serving another term as Grand Island’s town clerk.
You can find out more about Pattie on Facebook @GITOWNCLERK or contact Pattie directly by stopping by the Town Clerk’s Office.