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NYSEG and RG&E launch electric and gas bill relief for customers


Fri, Jan 20th 2023 03:55 pm

No action needed by customers with past-due bills; NYSEG and RG&E will automatically credit accounts as part of extended program

Submitted by AVANGRID

Recognizing that the COVID-19 pandemic has caused continued financial hardship for residents and businesses, New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E) have launched the next phase of the statewide program that provides additional relief to residential and small-business customers.

“Based on current market prices, the average residential customer is expected to see a 20% increase in electricity supply price from December through March over last year, and about 40% more for the gas supply price,” said Patricia Nilsen, president and CEO of NYSEG and RG&E. “We recognize that it has been a difficult winter season for many of our customers, and will continue working to make sure customers are getting any available assistance they need to heat their homes.”

The New York State Public Service Commission (NYPSC) has approved an additional $672 million for a second round of financial help for customers who did not receive a bill relief credit in the first phase of the program. Qualifying residential and small business customers are eligible if they have any past-due balance from bills for service through May 1, 2022, reduced through a one-time bill credit, up to a maximum below:



Small Business


Up to $1,000

Up to $1,250


Up to $1,500

Up to $1,500

To qualify for a bill credit in 2023, an individual must have a past-due balance for service billed through May 1, 2022, and be a residential customer who did not previously receive an electric or gas bill credit. Small-business customers with usage below a certain point for electricity and gas in the past 12 months who have a past due balance for service billed through May 1, 2022, are also eligible.

Residential and small business customers who meet the criteria will have their bill credits processed automatically, and do not need to take any action. They will be notified by a bill message once the credit is applied. In addition, residential customers will not have their service suspended for non-payment until after March 1, 2023, or 30 days after credits are applied, whichever is later. Customers enrolled in a NYSEG or RG&E’s bill discount program or energy assistance program by Dec. 31, 2022, or have received benefits under New York state’s Emergency Rental Assistance Program (ERAP) or the Home Energy Assistance Program regular arrears supplement (RAS) last heating season and previously received a bill relief credit, will not receive an additional credit in 2023.

For more information on bill assistance or other available resources, visit nyseg.com/HelpWithBill.

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