BBB institute partners with Amazon and Capital One to improve Scam Tracker

BBB Scam Tracker online tool saved consumers $31.4 million in 2021 alone, according to BBB Institute estimates

Submitted by the Better Business Bureau

The BBB Institute for Marketplace Trust is partnering with Amazon and Capital One to help people learn about scams, report them, and avoid losing money and/or personal information by enhancing the capabilities of the BBB Scam Tracker online reporting tool. The new features make it easier for consumers to identify scams and report them, while arming partners with more robust data on scammers to better protect consumers.

The new BBB Scam Tracker provides an improved customer experience and enhanced data capabilities for partners to collaborate on fighting scams. 

BBB Scam Tracker now makes it easier for consumers to:

√ Report scams via mobile or desktop.

√ Fill out a guided questionnaire that makes it quick and easy to report a scam. Consumers can now review and edit their reports before submission, and then share the report with friends and family via social media or email.

√ Have the option to receive updates about the constantly evolving tactics that scammers use.

In addition, an upgraded search function enables consumers to search scams in the tool by URL, email address, phone number and more. BBB Scam Tracker reports are also accessible via broader online searches, expanding the reach of the platform and helpful information to others who may be searching for assistance.

“Thanks to the support of Amazon and Capital One, BBB continues to make upgrades to Scam Tracker to meet the growing needs of consumers who lose money to scams, particularly the older demographic groups who are more susceptible to fraud,” said Warren Clark, president and CEO of Better Business Bureau of Upstate New York.

Amazon and Capital One are both BBB Accredited Businesses. Amazon has been BBB Accredited since 1996. Capital One has been BBB Accredited since 1995.