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National Fuel reminds customers to 'Call Before You Dig'


Sat, Aug 10th 2019 10:20 am

In recognition of 811 Day on Aug. 11, National Fuel reminds homeowners and professional contractors to “Call Before You Dig.”

Before starting any excavation projects, call 811 – a toll-free national phone number – or visit www.digsafelynewyork.com to enter a single address ticket request.

New York state law requires residents and contractors to do this at least two but no more than 10 business days in advance of the start of their projects in order to prevent accidental damage to underground utility lines.

The national 811 phone number connects callers with local one-call centers. Operators record the excavation locations and notify National Fuel of callers’ plans. National Fuel then dispatches professional locators to mark the approximate locations of its lines.

The online program allows homeowners the freedom to create occasional location requests 24 hours a day, 365 days a year, with no training requirements or hold time on the phone.

“All excavation projects – even small or shallow digging landscaping projects like planting trees and shrubs, or installing a fence or mailbox – require you to contact 811,” said Emily Ciraolo, spokesperson for National Fuel. “It’s a fast, easy way to protect yourself and those around you. When a locate request for utility lines precedes an excavation, damage is avoided 99% of the time.”

The utility said, “As always, if you smell gas, leave fast! If a rotten-egg natural gas odor is present, leave the premises immediately and call National Fuel's emergency line, 1-800-444-3130, from a different location. If you smell gas outdoors, call National Fuel’s emergency number and provide the address nearest to the site of the odor.”

To learn more about natural gas safety, visit www.nationalfuelgas.com/forhome/gassafety.aspx.

National Fuel Gas Distribution Corp. is the utility segment of National Fuel Gas Co., a diversified energy company that is engaged in a number of natural gas-related activities. The utility provides natural gas service to more than 750,000 customers in Western New York and Northwestern Pennsylvania. For more information, visit www.nationalfuelgas.com.

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