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KeyBank expands partnership with Diebold Nixdorf to enable digital transformation, enhance consumer experience


Thu, Apr 25th 2019 12:35 pm

Comprehensive agreement includes DN Vynamic software, maintenance & professional services

Diebold Nixdorf, a global leader in driving connected commerce, announced a continued collaboration with KeyBank, one of the nation’s largest financial institutions, to digitally transform more than 1,400 automated teller machines (ATMs) in the bank’s network.

 KeyBank selected longtime partner Diebold Nixdorf to refresh its ATM and transaction automation software via a suite of integrated solutions in the DN Vynamic portfolio. This upgrade decision supports KeyBank’s strategy to enhance self-service consumer transactions and increase overall banking options.

The implementation and expansion of KeyBank’s software platforms will enable the bank to execute on its future-focused strategy for business development and innovation: creating end-to-end solutions for consumers by connecting both digital and physical systems into a seamless consumer journey.

This integrated solution includes:

•Operational support to manage the full ATM fleet, including availability monitoring, incident reporting, security monitoring and business intelligence with Vynamic View .

•The ability for consumers to conduct new and more advanced ATM transactions by connecting to KeyBank’s core system with Vynamic Transaction Automation.

•More options and accessibility for consumers when withdrawing cash by deploying denomination selection and e-receipts with VISTA terminal application software.

•Personalized experiences at the ATM, including personally set preferences and targeted, one-to-one messaging with Vynamic Marketing.

“We are committed to our client’s financial wellness and to great banking at every ATM,” said Dennis Devine, president of consumer bank at KeyBank. “Our partnership with Diebold Nixdorf helps us to enhance the way we engage with our clients every day.”

The DN Vynamic portfolio creates a best-in-class, self-service environment, which enables KeyBank to address compliance requirements while migrating more transactions to self-service.

"We recognize the imperative need to meet consumers’ demands for customizable, secure and convenient banking solutions and experiences. Our portfolio of DN Vynamic software solutions provides KeyBank the ability to not only offer enhanced capabilities, but also a more personalized experience for its consumers,” said Octavio Marquez, Diebold Nixdorf’s senior vice president and managing director, Americas. “We're excited to continue our partnership with KeyBank by providing software, maintenance and professional services that enable new and improved capabilities across both the physical and digital channels.”

Visit Diebold Nixdorf’s website to learn more about the DN Vynamic software suite.

For more information on KeyBank, visit https://www.key.com/.

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