AAA believes testing, experience and education will aid consumer acceptance
By AAA of Western and Central New York
A year after a number of high-profile automated vehicle incidents, American attitudes toward fully self-driving cars have not rebounded. AAA’s annual automated vehicle survey found 71 percent of people are afraid to ride in fully self-driving vehicles – indicating overall sentiment has not yet returned to what it was prior to these incidents occurring (63 percent). AAA believes the key to helping consumers feel more comfortable with fully self-driving vehicles will be bridging the gap between the perception of automated vehicle technology and the reality of how it actually works in today’s cars.
“Automated vehicle technology is evolving on a very public stage and, as a result, it is affecting how consumers feel about it,” said Greg Brannon, AAA’s director of automotive engineering and industry relations. “Having the opportunity to interact with partially or fully automated vehicle technology will help remove some of the mystery for consumers and open the door for greater acceptance.”
Experience seems to play a key role in impacting how drivers feel about automated vehicle technology. Many cars on the road today are equipped with advanced driver assistance systems (ADAS), which are considered the building blocks for fully self-driving vehicles. AAA’s recent survey revealed that regular interaction with ADAS components like lane keeping assistance, adaptive cruise control, automatic emergency braking and self-parking significantly improves consumer comfort level. On average, drivers who have one of these four ADAS technologies are about 68 percent more likely to trust these features than drivers who don’t have them.
Even more promising, AAA found Americans are receptive to the idea of automated vehicle technology in more limited applications. About half (53 percent) are comfortable with low-speed, short distance forms of transportation – like people movers found at airports or theme parks – while 44 percent are comfortable with fully self-driving vehicles for delivery of food or packages. However, once the passengers become more personal – in particular, transporting their loved ones – only one in five remain comfortable.
“Despite fears still running high, AAA’s study also shows that Americans are willing to take baby steps toward incorporating this type of technology into their lives,” Brannon said. “Hands-on exposure in more controlled, low-risk environments, coupled with stronger education, will play a key role in easing fears about self-driving cars.”
Recently, AAA Northern California, Nevada & Utah, in partnership with the City of Las Vegas, Keolis North America and the Regional Transportation Commission of Southern Nevada, piloted the first and largest self-driving shuttle for the public to operate in live traffic, in an effort to give more people the opportunity to gain real-world experience with automated vehicle transportation. The self-driving shuttle was the first in the country to be fully integrated with smart city infrastructure and operate on open, public roads.
Participants had the voluntary opportunity to take a survey post-ride regarding the impact of their personal experience with the shuttle on their perception of self-driving vehicles. Of those who responded, many reported their sentiment improved following the experience of riding the shuttle.
Currently, more than half of Americans (55 percent) think that, by 2029, most cars will have the ability to drive themselves, however, this timeline may be overly optimistic given the number of vehicles already on the road today. Those who are skeptical that fully self-driving cars will arrive that soon cite reasons such as lack of trust, not wanting to give up driving, the technology won’t be ready, and that road conditions will not be good enough to support the technology.
While experts agree a fully self-driving fleet is still decades away, it is likely more highly automated vehicles will be on the roads in the coming years. The more drivers understand both the benefits and limitations of the technology that is currently available, AAA believes the more prepared and receptive they will be for the experience of riding in a fully automated vehicle when the time comes.
To help educate consumers on the effectiveness of emerging vehicle technologies, AAA is committed to conducting ongoing, unbiased testing of automated vehicle technologies as well as researching how related emerging technologies can help reduce or prevent crashes. Previous research includes ADAS technology naming, testing of driver support systems and the annual automated vehicle survey (2016, 2017, January 2018 and April 2018).
A telephone omnibus survey was conducted Jan. 10-13, 2019. A total of 1,008 interviews were completed among adults, 18 years of age or older.
A dual-frame approach was used that combined landline and cell phone interviews to ensure that adults who only or primarily communicate via cell phones are included and properly represented. Survey responses are weighted by six variables (age, gender, geographic region, race/ethnicity, education and landline vs. cell phone only) to ensure reliable and accurate representation of the total continental US population, 18 years of age and older.
The margin of error for the study is 4 percent at the 95 percent confidence level. Smaller subgroups will have larger error margins.
As upstate New York’s largest member services organization, AAA Western and Central New York provides more than 880,000 members with travel, insurance, financial and automotive-related services. Since its founding in 1902, AAA has been a leading advocate for the safety and security of all travelers. Visit AAA at www.AAA.com.