Inspector general reminds New Yorkers how to submit mobile sports wagering complaints ahead of Super Bowl

Ahead of this weekend’s Super Bowl, New York State Inspector General Lucy Lang reminds New Yorkers of the established recourse for complaints regarding mobile sports wagering, which was recently legalized in New York state.

Lang’s team said, “The Super Bowl is considered one of the largest wagering events of the year. Mobile sports wagering became legal in New York state at the beginning of 2022, and the popularity of the gaming has skyrocketed, with the state already becoming the national leader in mobile sports wagering revenue.”

She said, “Mobile sports wagering has taken off in New York state, and residents partaking in the gaming should know where to go if they have complaints about the various platforms, starting with the carrier. The New York State Gaming Commission and our office stand ready to help ensure the integrity of all lawful gaming in New York state, and make sure that wagers are handled in a safe, legal and fair manner.”

Per New York State Gaming Commission regulations, mobile sports wagering patrons who wish to file complaints should follow these steps:

•Contact the mobile sports wagering carriers’ customer service departments:

√ BetMGM: [email protected]

√ BetRivers: [email protected] / 855-728-5566

√ Caesars Sportsbook: [email protected]

√ DraftKings: [email protected]

√ FanDuel: [email protected]

√ PointsBet: [email protected]

√ WynnBET: [email protected]

•If the matter remains unresolved, contact the New York State Gaming Commission: [email protected].

•As a final step, contact the New York state inspector general:

√ Online: ig.ny.gov/form/gaming-ig-complaint-form

√ Email: [email protected]

√ Twitter and Instagram direct message: @NewYorkStateIG

√ 24-hour hotline: 1-800-367-4448

√ Mail: Offices of the Inspector General, Empire State Plaza, Agency Building 2, 16th Floor, Albany, New York 12223

The gaming inspector general, originally created within the Gaming Commission by statute in 2013, was transferred to the Offices of the State Inspector General last June as part of the enacted 2021-22 New York state budget.