Company thanks customers as well as local, state officials for partnership and support
Submitted by National Grid
National Grid would like to thank its local, state and national partners who have helped clear access so that the company’s field force could reach customers after an historic blizzard resulted in 108,000 Western New York customers losing power. As part of its emergency response, National Grid deployed more than 3,200 restoration experts – including line, service, tree, damage assessment and public safety workers – and expects the approximately 158 customers who remain without service because of this storm to have power restored today.
“We thank our customers for their support and patience, and we are incredibly grateful to all first responders, and the state and local agencies who have come together to help our neighbors in need,” said Rudy Wynter, National Grid’s New York president. “We can’t thank local leaders enough for assisting our teams in reaching damaged equipment in need of repair, and by sharing their insights and knowledge of the neighborhoods and communities affected. We want every customer to know that all of us at National Grid will not stop until every customer’s power is restored, and we will be here long after the lights are back on to help this community recover.”
The destructive combination of sustained high winds and heavy snow caused significant damage to National Grid’s electricity system. The company’s massive field force, the largest in Western New York history, was assisted by a team of logistics experts who ensured crews had the resources and accommodations they needed to deliver for our customers.
Power is being consistently restored to customers in the region, and estimated times of restoration are updated on the company’s Outage Central site. Additionally, customers can check on the power restoration estimates for their specific addresses by visiting our “Report or Check an Outage” page.
Customers who remain without power when their neighbors have been restored should call National Grid at 1-800-867-5222.
Claims Process for Food and/or Medication Spoilage
Residential customers who experienced an outage lasting more than 72 consecutive hours due to this storm may be eligible for reimbursement for food and/or prescription medication spoilage. Reimbursement claims for qualifying customers must be submitted by Jan. 10, 2023, and include an itemized list and proof of loss. Click here for additional details and National Grid’s online claim form. Claims also can be submitted through the U.S. Postal Service or by calling 315-428-3370.
Additionally, small business customers who experienced an outage lasting more than 72 consecutive hours due to this storm may be eligible for reimbursement for food spoilage. Customers will be required to provide an itemized list and proof of loss for any spoiled food. They must submit their claim form by Jan. 10, 2023. Click here for additional details and an online claim form. Claims also can be submitted through the U.S. Postal Service or by calling 315-428-3370.
Customers are reminded to remain aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground. As always, customers are reminded to keep safety a priority by avoiding downed wires. All wires should be considered live and should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
√ If a power outage occurs, customers can notify National Grid online to expedite restoration.
√ Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
√ Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. In a medical emergency, always dial 911.
√ Please use caution when driving near emergency responders and crews restoring power.
√ Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.
Safety Near Downed Power Lines
√ Stay away from downed power lines and wires; use caution if one is nearby, and always assume that they are carrying live electricity.
√ Never touch a person or an object that is in contact with a downed line, as electricity can pass through to you.
√ Take caution when approaching fallen trees, which could have power lines caught in them.
√ Remember that water can conduct electricity. If you see a line down in a puddle or flooded area, avoid contact with the water to prevent risk of shock.
Learn more about downed power line safety at our website.
The company also offers the following important safety reminders for customers and snow removal contractors who are clearing snow near electricity and gas equipment.
Snow and ice accumulation on roofs can place a burden on electricity service wires – also known as the weatherhead – that bring energy into the home.
These wires are live and are a potential hazard to anyone attempting to clear snow.
As snow and ice are removed, inspect the connection point from a safe distance to be sure that it hasn’t been pulled away from the house, which would create a potential fire hazard.
National Grid also reminds home and building owners to be especially cautious as they work to clear snow and ice by following these safety recommendations:
√ Stay at least 10 feet away from overhead power lines at all times.
√ Keep all ladders, shovels, roof rakes and other devices well clear of any lines coming from the street to the structure, regardless of the material the equipment is made from. In extremely wet conditions, even wood can conduct electricity.
√ Start clearing snow from the opposite end of the roof from the service point where electricity is delivered.
√ The buildup of ice and snow around or over natural gas meters, regulators and pipes can pose a serious safety risk. Ice and snow falling from a roof can damage gas meters or service connections to customers’ homes or businesses, resulting in potential gas leaks. Customers should take immediate action if a natural gas leak is suspected:
Get out – All occupants should leave the house immediately. Do not use the telephone, light switches or automatic garage door openers for any reason.
Call us – After leaving the house and reaching a safe environment, call National Grid’s 24-hour gas emergency number: 1-800-892-2345.
Stay out – Don’t return to your home until National Grid tells you it is safe to do so.
√ Cleared snow should never be piled around vents. A blocked vent can lead to the buildup of deadly carbon monoxide.
The symptoms of carbon monoxide poisoning are similar to those of the flu, and can include headaches, weakness, confusion, chest tightness, skin redness, dizziness, nausea, sleepiness, heart fluttering or loss of muscle control. If you suspect carbon monoxide is present in your home, immediately go outside and breathe deeply. Then call 9-1-1.
√ When clearing snow, customers and snow-removal contractors should be aware of the location of natural gas equipment to avoid coming into contact with meters, hitting outside gas risers, or piling snow around vents mounted on the outside of buildings, which can cause the dilemma illustrated below:
Stay Informed and Connected
√ Customers with active electricity accounts who text REG to 64743 can have personalized alerts sent to them via text, email or phone call when we detect an outage on their property.
√ Customers also can text OUT to 64743 to report an outage.
√ For real-time power outage information, online outage reporting, and in-depth storm safety information, visit National Grid’s Outage Central website. Customers who create an online profile also can sign up for email alerts.
√ Customers can read the latest company news, check outage status and report an outage by using the National Grid app.