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NYS Department of Labor announces new process to 'make tax season easier for customers'


Fri, Dec 23rd 2022 12:15 pm

The New York State Department of Labor on Thursday announced it is “improving the process for unemployment insurance customers to get their 1099-G form this tax season.” NYSDOL will be automatically mailing the form to New Yorkers who claimed benefits in 2022 and have not opted to receive the form electronically.

A press release said, “The 1099-G provides the total amount of money a customer received in benefits during the year, as well as any adjustments or tax withholding made to those benefits. In the past, customers would have to contact the department by phone to receive the 1099-G by mail. Customers can expect the forms to arrive in mailboxes by the end of January 2023. This new process is part of NYSDOL’s ongoing effort to improve customer experience.”

NYSDOL Labor Commissioner Roberta Reardon said, “Tax season can be a frustrating time, and we want to do our best to make it as easy as possible for customers. There is no reason to call to request the forms. This proactive approach ensures that New Yorkers who received these essential benefits are able to complete their tax forms properly and successfully on time.”

NYSDOL began contacting customers in September to alert them of this process improvement, allowing those who preferred to access their forms online to opt-out of receiving the tax form in the mail. All customers, including those who receive their 1099-G forms in the mail, will still have the option to download their forms through their online accounts.

For more information, visit the NYSDOL 1099-G webpage.

The press release said, “NYSDOL implemented this new process to directly address feedback from customers, advocates and partners in government. The department continuously reviews its systems in search of ways to increase efficiency, improve user experience, and maintain the highest security measures to safeguard this critical lifeline. Recent efforts include the ongoing the four-year technology modernization, multifactor authentication, the launch of the new management system for protecting workers’ rights, and many other additional recent improvements.”

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