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VA Western New York Healthcare System announces patient visitation changes


Wed, Jan 5th 2022 02:50 pm

Patient visitation changes began this week at the VA Western New York Healthcare System (VAWNYHS) Buffalo and Batavia campuses. These changes will remain in place until further notice.

Due to the surge in COVID-19 infection rates throughout Western New York, the VA Western New York Healthcare System has suspended physical inpatient visitation at the Buffalo VA Medical Center site. VA Community Living Center resident visitation with family members at the Batavia Medical Center site will be limited through glass partitions.

Guidelines for Buffalo Campus visitation exceptions (on a case-by-case basis) include:

•Hospice/palliative care/end-of-life visits require approval of the medical care team and medical center director or chief of staff.

•Outpatient services – essential visitor – scheduled outpatient appointments: The purpose of this visitor will be determined on a case-by-case basis by the care team, and is absolutely essential and critical to the care and needs of the veteran. For example, a veteran in need of an escort to accompany him or her to an appointment when the veteran is unable to safely navigate to the appointment and/or for a veteran who is unable to comprehend specific teaching instructions, or is unable to perform a skill that is critical to the veteran's care (including wound care, Foley care, etc.).

All visitors will be expected to adhere to the following guidelines:

•Upon arrival of the visitor to the screening station, the visitor will be screened (including temperature taken as part of screening process), and will not be granted access if exhibiting signs of COVID-19 or any illness (including a temperature of 100.0 degrees or greater or exposure to a confirmed COVID-19 person).

•Wear a VA-provided, face-covering mask. Neck gators, bandanas and face shields are not an appropriate form of a face covering while in the facility. If visitor does not have a mask, one will be provided.

•Perform hand-hygiene when entering the facility and before and after visiting a hospitalized veteran as instructed by staff.

•Refrain from eating or drinking while visiting a hospitalized patient.

•Visitors will be required to exit the facility immediately following the visitation.

The VA Western New York Healthcare System thanks the community for its cooperation. To schedule a vaccination or a booster shot, call 716-862-7868.

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