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Erie County Department of Health expands COVID-19 information line hours, days

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Fri, Nov 13th 2020 04:00 pm

Strong demand for diagnostic test appointments, general questions

The Erie County Department of Health is announcing an expansion of its COVID-19 information line hours.

Starting Monday, Nov. 16, the new schedule will be weekdays from 8 a.m. until 8 p.m., and weekends from 8 a.m. until noon. Call 716-858-2929 for information about diagnostic COVID-19 tests, and answers to general questions about COVID-19.

“Our call takers are knowledgeable and professional,” Commissioner of Health Dr. Gale Burstein said. “And at this point in our COVID-19 response, they have heard nearly every type of question you could imagine, and are ready to share their knowledge with callers.”

The COVID-19 Line has been in place since March 2020, and has fielded nearly 125,000 calls since its start. In recent weeks, the call center has trained additional staff to accommodate the sharp increase in calls, and has increased the capacity for incoming calls.

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