From City of Niagara Falls Mayor Robert M. Restaino
City Hall is now open to the public with some changes as a result of COVID-19.
√ The public entrance to the building will now be the main entrance on Main Street. Handicap access will be at the ramp entrance off the parking lot and when you arrive please use the phone mounted there to gain entry.
√ Everyone entering the building will be required to wear face covering.
√ Maintain social distancing of 6 feet.
√ If you are coming to City Hall to complete in-person transactions at the Billing and Collections Office or the City Clerk’s Office you may experience a long wait time, as each office will be servicing only two customers at one time. You are encouraged when making a payment or submitting documents to do so by mail or online.
√ If you have business with any of the other city department in City Hall please call the respective department to make an appointment. Departments will be operating by appointment only. When arriving for your appointment, please access the ramp entrance off the parking lot. Upon arriving, use the phone that is mounted outside and indicate your name and the department with which you have an appointment. Someone from that department will meet you and bring you to the appropriate location for your appointment.