The New York State Department of Labor on Monday announced the launch of a new application for New Yorkers to apply for traditional unemployment insurance or the new COVID-19 pandemic unemployment assistance. This “one-stop-shop” for unemployment benefits will connect New Yorkers with the benefits they deserve faster, without requiring them to call the Department of Labor.
Prior to today, due to what the DOL called “cumbersome federal guidelines,” New Yorkers were required to apply for regular unemployment insurance and be rejected before applying for pandemic unemployment assistance. With this new application, which aligns with updated federal policy, New Yorkers will be able to simply fill out one form to get the correct benefits.
In conjunction with this morning’s rollout of the improved application, DOL has been deploying over 3,100 representatives solely dedicated to answering unemployment benefit needs seven days a week. This is up from 400 who previously manned the DOL call center prior to the pandemic.
Since the COVID-19 crisis began, DOL has paid approximately $2.2 billion in unemployment insurance benefits to 1.1 million New Yorkers. The application call backlog prior to April 8 has been reduced to 4,305 from 275,000.
“I have been unemployed before myself, and I understand the pain, fear and anxiety New Yorkers are facing. The DOL’s mission is to help our neighbors through some of their toughest days, and in the last week we have made great strides in updating our systems,” NYS Department of Labor Commissioner Roberta Reardon said. “While it appears the coronavirus pandemic is beginning to stabilize – at least from the public health perspective – we know that many New Yorkers are still facing an uncertain economic future, and the Department of Labor will continue to dedicate every resource available to helping New Yorkers weather this storm.”
The updated unemployment benefits application system, available here, will determine which unemployment program – unemployment insurance or pandemic unemployment assistance – New Yorkers should apply for and then prompt them to answer a specific set of questions. The application builds on the new online system the department rolled out on Friday, April 10, in partnership with the State Office of Information Technology Services and Google Cloud, to help manage the exponential and unprecedented increase in new claims resulting from the COVID-19 pandemic.
The pandemic unemployment assistance (PUA) program, which was included in the Federal CARES Act, provides unemployment benefits for individuals who are ineligible for traditional unemployment insurance. Examples of those covered by PUA include:
In addition, New Yorkers concerned about food insecurity are reminded that resources are available across the state. Anyone looking for assistance can find a local food bank, including those supported by New York state, by visiting Feeding America's website here.
A press release said, “The New York State Department of Labor is dedicated to ensuring that every New Yorker who is entitled to unemployment insurance benefits will receive all benefits due. New Yorkers seeking to file an unemployment insurance claim should visit labor.ny.gov or call the telephone claim center at 888-209-8124. Below are some resources that will assist New Yorkers in filing their claims: