The New York Power Authority board of trustees has approved spending $10.2 million to expand its customer digital experience program to provide digital tools to customers that help them track carbon emissions reductions and the status of energy-efficiency projects they have partnered on with NYPA.
The program will make it easier for customers to view and pay bills, streamline contract management and move NYPA closer to becoming the nation’s first end-to-end digital utility.
“NYPA is fully committed to continuously improving the customer experience,” said Gil C. Quiniones, NYPA president and CEO. “By providing customers with real-time access to information, they are better equipped to use the energy they get from us more efficiently, which saves them money and reduces carbon emissions.”
The customer digital experience was initially approved for $5.8 million when it launched last year and NYPA expects to spend a total of $35.5 million to buildout the program through 2022. The $10.2 million approved by the NYPA trustees at their Jan. 29 meeting will go toward the design and development of digital solutions and the software required to run them.
The customer digital experience complements NYPA’s NY Energy Manager, which provides access to an advanced data platform. It provides information on energy usage in thousands of governmental buildings, leading to decisions on energy use that can save millions of dollars in annual energy costs and lead to dramatic reductions in greenhouse gas emissions.