Company reminds customers to keep safety a priority before, during & after storm
In preparation for potential high wind gusts across portions of Western New York on Friday that could extend into the evening, National Grid is closely monitoring the weather and is positioning crews throughout the region in the event the forecasted winds impact the system.
To ensure customers also are prepared, the company offers the following safety reminders:
Electricity & Generator Safety
•If a power outage occurs, customers can notify National Grid online to expedite restoration.
•Never touch downed power lines; always assume they are carrying live electricity. Downed lines should immediately be reported to National Grid at 1-800-867-5222 or by calling 911.
•Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger both crews and neighbors.
•Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
•Keep a number of working flashlights and an extra supply of batteries, and be sure to charge all electronic devices before the storm.
•Please use caution when driving near emergency responders and crews restoring power.
•Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.
Stay informed and connected:
•For real-time power outage information, online outage reporting, and in-depth storm safety information, visit National Grid’s Outage Central website. Customers who create an online profile also can sign up for email alerts.
•To receive text message alerts and updates from National Grid, text the word STORM to NGRID (64743). Online and text alert services can be started and stopped at the customer’s request.