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Memorial Medical Center receives national recognition for excellence in financial interactions with patients

by jmaloni
Wed, Apr 26th 2017 04:45 pm

Niagara Falls Memorial Medical Center has achieved recognition as an adopter of the Healthcare Financial Management Association's Patient Financial Communications Best Practices.

As a best practices adopter, Memorial demonstrated it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.

"In a time when patients are paying more out-of-pocket for their health care, the financial conversations we have with patients have never been more important," said Director of Revenue Cycle Management Nicolette M. Wilson. "We have taken steps to ensure that patients are treated with compassion and respect in financial matters and this recognition confirms that."

"When people are dealing with health issues, they should be focusing on their health, not trying to decipher confusing financial information," said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA, in learning of the award. "Niagara Falls Memorial Medical Center has demonstrated its commitment to ensuring that patients have a good experience when it comes to the financial aspects of their care."

Niagara Falls Memorial joins a select group of hospitals, health systems and physician practices that have received this first-of-its-kind national recognition.

A blue-ribbon task force developed these best practices to help improve communication between health care providers and consumers about financial matters. The task force included representatives from major industry groups, including the American Hospital Association, America's Health Insurance Plans, the American Academy of Family Physicians, and the National Patient Advocate Foundation, among others.

The best practices are part of HFMA's "Healthcare Dollars & Sense" initiative. More information is available at www.hfma.org/dollars.

Niagara Falls Memorial Medical Center is a full-service, 171-bed regional medical center with extensive inpatient and outpatient services, including The Heart Center of Niagara, Niagara Wellness Connection Center, Wound Center of Niagara, Diabetes & Endocrinology Center of Niagara, Niagara Metabolic & Bariatric Services, two OB/GYN Centers and UBMD Orthopaedics & Sports Medicine.

To learn more visit NFMMC.org.

For more information on the Healthcare Financial Management Association, visit hfma.org.

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