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Pothole hotline in operation

by jmaloni

•Taken from the March 13 Island Dispatch

Fri, Mar 20th 2015 08:50 pm

Erie County Legislator Kevin Hardwick has announced Erie County's Department of Public Works has added an email for residents to report a pothole. The email is in addition to a complaint tip line, 716-858-7966, where residents can leave a voicemail with a complaint.

Recently, in response to a request from the legislature questioning the availability of a pothole hotline for residents, the tip line information was posted to the county website.

"A lot of residents aren't aware that the county maintains a tip line and email address to directly report potholes because it hadn't been widely promoted," Hardwick said. "I want to ensure that the residents in the district I represent are familiar with this service. The DPW crews can best serve the residents by knowing where the trouble spots are to respond as soon as they are able. I encourage residents who have a concern to report to the tip line, either by phone or email."

Residents who want to report a pothole or poor road condition can call 716-858-7966 and leave their complaint or email [email protected]. Both points of contact were just recently added to the county's website, and Hardwick said he believes that will make it easier for residents to find the contact information.

Hardwick can be reached at 716-858-8672 or email at [email protected] for additional information.

Erie County Clerk Chris Jacobs is advising motorists to submit any pothole repair requests using the county's pothole hotline as well. All submissions collected will enable the county's DPW to determine what county road is in need of repair.

"When motorists call or email the location of a pothole, the Department of Works will require specific information as to the location of the pothole," Jacobs said. "With milder weather on the way, the cold patching process used this time of year can begin, reducing some of the more serious hazards on county roads."

Jacobs advises motorists who need to file a property damage claim with the county due to pothole damage must do so through the county attorney's office, property damage department. In order to file a property damage claim, motorists must submit a written notice of claim within 90 days of the date of the incident/accident that caused damage to property. In regard to pothole damage, the specific pothole that purportedly caused any damage must have been previously reported to the Erie County Department of Public Works.

For more information on how to file a claim, visit www.erie.gov/clerk/propertydamage or call 716-858-2234 and follow the instructional prompts.

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