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A decade of diamonds: Fallsview Casino Resort Hotel awarded CAA/AAA Four Diamond award 10 years running

by jmaloni


Wed, Dec 3rd 2014 09:45 am

For the 10th consecutive year, Fallsview Casino's luxury 374-room hotel in Niagara Falls, Ontario, has been granted the coveted Four Diamond honor from CAA/AAA.

CAA/AAA is among the world's best known and highly respected rating system in the hospitality industry, recognizing establishments for world-class service, facilities and amenities.

"Celebrating our 10th Four Diamond award during Fallsview's 10th anniversary is an incredible milestone for our organization" said Art Frank, president of Niagara Casinos. "We have always been committed to providing each and every guest with a personalized experience and attentive service in a comfortable and high-quality surrounding."

Four Diamond awards also were presented to two fine-dining restaurants at Fallsview Casino: 21 Club (nine consecutive years) and Ponte Vecchio (five consecutive years).

CAA/AAA's Four Diamond award rating is among the travel authority's highest designations for properties and restaurants. Recipients of Four Diamond ratings undergo rigorous evaluation during an onsite assessment conducted by CAA/AAA inspectors. The Diamond rating system is the only evaluation program that covers Canada, the U.S., Mexico and the Caribbean.

Additionally, and for the first time ever, Lucky's Steakhouse located at Casino Niagara was recognized by the CAA/AAA evaluation program, coming away with a Three Diamond rating.

Other notable awards in 2014 for Niagara Casinos include:

•"Best of Award of Excellence" for Ponte Vecchio and 21 Club - Wine Spectator

•"Ontario's Favourite Casino" - Toronto Sun Readers' Choice Awards

•"Leading Edge Award" and "Best Broadcast Advertisement - American Gaming Association

•Hamilton-Niagara Top Employer award for 2015 - Canada's Top 100 Employers

Overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort houses one of the largest gaming floors in the world. This resort property also features a full-service spa and fitness center; the state-of-the-art, 1,500-seat Avalon Theatre; dozens of dining and shopping options; and more than 30,000 square feet of meeting and convention space. For more information, visit fallsviewcasinoresort.com, @NiagaraCasinos on Twitter, or call 1-888-325-5788.

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