National Public Safety Telecommunicators Week recognizes critical work of 911 call takers

Erie County Department of Central Police Services joins counterparts nationwide to honor and recognize 911 call takers

Submitted by the Press Secretary to the County Executive

This week, the Erie County Department of Central Police Services, along with its counterparts throughout the nation, will be participating in National Public Safety Telecommunicators Week, an annual event held each April to honor and recognize 911 call takers for their dedication and service to the public during some of the most difficult moments in a person’s life. These dedicated professionals play a key role in ensuring public safety across Erie County by answering emergency calls and dispatching police, fire and EMS services 24 hours a day, seven days a week.

“911 call takers are on the front lines every day, helping people who may be going through the worst moments of their lives and working with compassion and clarity to get help on the way,” Erie County Executive Mark Poloncarz said. “The work they do is often unnoticed but deserves recognition and celebration. On behalf of all Erie County residents, I thank them for the lifesaving work they do, every day.”

In 2023, the Erie County 911 Center processed 789,218 calls and 4,911 texts-to-911. Countywide, the 911 public safety answering points handled a total of over 1.6 million calls.

“911 telecommunicators are considered the first first responders, supplying the vital link between citizens who need help and the police officers, fire fighters and EMS personnel who come to their aid. 911 telecommunicators man our centers 24 hours a day, diligently working to provide service with dignity and professionalism,” added Marlaine Hoffman, interim commissioner of Central Police Services.

National Telecommunicators Week is celebrated April 14-22, 2024.

For more information on the Erie County Department of Central Police Services, visit http://www2.erie.gov/cps/.