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Erie County Department of Social Services alerts public regarding New York's EBT system temporary outage on May 19


Fri, May 10th 2024 03:15 pm

EBT system is switching to new vendor

Submitted by the Press Secretary to the County Executive

The Erie County Department of Social Services advises the public that New York's Electronic Benefits Transfer (EBT) system will be temporarily unavailable on Sunday, May 19, between 12:01 and 11 a.m. This outage is due to the transition to a new EBT vendor. While the actual duration of the outage may vary, updates will be available on https://otda.ny.gov/.

During this time, EBT cardholders will not have access to their benefits, including food and cash purchases or withdrawals. In addition, the customer service channels such as the toll-free helpline, mobile app, and online portal will be unavailable. It is recommended to plan food and cash purchases accordingly.

•What's staying the same?

√ EBT card and PIN

√ EBT customer service helpline: 1-888-328-6399 (unavailable on May 19 from 12:01-11 a.m.)

•What's changing?

√ Transition to the new ebtEDGE app and client portal

√ ConnectEBT app and portal will no longer be in use

•Who's affected?

√ New York EBT cardholders

For more information:

Visit “ATTENTION! EBT System to experience downtime” at: https://www3.erie.gov/socialservices/press/attention-ebt-system-experience-downtime-sunday-51924; or call the Social Services information line at 716-858-8000.

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