Repair facilities named best in customer satisfaction
AAA Western and Central New York recently recognized more than 100 approved auto repair facilities earning customer satisfaction scores of 90 percent or better in 2015. The annual "Top Shop" Award program distinguishes local, professional facilities that have met AAA's stringent customer service guidelines.
AAA has the largest independently-inspected-and-approved network of repair facilities in North America. In the Buffalo and Western New York region, recognized "Top Shops" are as follows:
To be named as an approved auto repair facility, the facility must employ ASE-certified or factory-trained technicians in each area of service it offers, have a proven community reputation, maintain a clean, organized appearance, and meet minimum insurance requirements.
After approval, each shop is inspected quarterly and must undergo annual program recertification. An AAR facility must guarantee its repair work for 24 months or 24,000 miles.
As upstate New York's largest member services organization, AAA provides nearly 860,000 members with travel, insurance, financial and automotive-related services. Since its founding in 1900, AAA has been a leading advocate for the safety and security of all travelers. Visit AAA at www.AAA.com or download the mobile app at www.AAA.com/mobile.