•Sheraton At The Falls has received the TripAdvisor Certificate of Excellence award. Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
When selecting Certificate of Excellence winners, TripAdvisor takes into account the quality, quantity and timeliness of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business's tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
"Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Sheraton At The Falls, and we'd like to thank all of our past guests who took the time to complete a review on TripAdvisor," said Ron Droegmyer, general manager at Sheraton At The Falls. "There is no greater seal of approval than being recognized by one's guests. With the TripAdvisor Certificate of Excellence based on guest reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence."
"TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site," said Marc Charron, president, TripAdvisor for business. "By putting a spotlight on businesses that are focused on delivering great service to guests, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition."
Sheraton At The Falls is located in the heart of the Niagara Falls tourist district, just steps from Niagara Falls, directly across from Seneca Niagara Casino and adjacent to the Conference Center Niagara Falls. It offers 392 guestrooms and suites.
•Seneca Resorts & Casinos' two resort properties - Seneca Niagara Resort & Casino in Niagara Falls and Seneca Allegany Resort & Casino in Salamanca - have once again received the Certificate of Excellence Award from TripAdvisor. Seneca Niagara also had two of its restaurants, The Western Door steakhouse and Blues Burger Bar, earn the award, while the Seneca Café at Seneca Allegany Resort & Casino was also recognized.
In addition, both Seneca Niagara and Seneca Allegany have been named Certificate of Excellence Hall of Fame winners for having earned a Certificate of Excellence during each of the past five years. Of the thousands of properties across the U.S. reviewed on TripAdvisor, only one in five are Certificate of Excellence Hall of Fame winners.
"Earning the respect, confidence and satisfaction of our guests is our ultimate goal," said Audrey Oswell, chief operating officer at Seneca Resorts & Casinos. "The fact that our guests have regularly held Seneca Niagara and Seneca Allegany in such high regard makes this honor even more rewarding. It reflects the commitment made by everyone at Seneca Resorts & Casinos to make each day at our properties a memorable occasion."
Seneca Niagara Resort & Casino is located just minutes from Niagara Falls in Western New York, near the Canadian border. The property is open 24 hours a day, seven days a week and 365 days a year. Guests can enjoy 147,000 square feet of gaming space with more than 3,600 slot machines and 90 table games, 10 restaurants, live entertainment and a AAA Four Diamond Award-winning, 26-story hotel with 604 deluxe rooms and suites, a spa and salon, fitness center, indoor pool and STIR - the new high-energy feature bar with a 43-foot high-definition video wall.
The Western Door is regularly regarded as one of the finest steakhouses in the region. The award-winning restaurant offers diners an expansive menu complete with the highest-quality steaks and chops and the freshest seafood, flown in daily. In addition to entrees, the Western Door also offers a selection of wines from the nearby Finger Lakes region and around the world. The restaurant is open for dinner seven days a week beginning at 5 p.m.
Located on the resort's west concourse, Blues Burger Bar specializes in piled-high deliciousness. The menu features handcrafted half-pound burgers that are made to order, grilled to and topped with fresh ingredients. Blues opens at 11 a.m. seven days a week.
Seneca Allegany Resort & Casino is nestled at the foot of the Allegheny Mountains along the New York/Pennsylvania border and is located off Exit 20 of Interstate 86 near U.S. Route 219. The property is open 24 hours a day, seven days a week and 365 days a year. Guests can enjoy nearly 2,000 slot machines and more than 30 table games, seven dining locations, live entertainment and a AAA Four Diamond Award-winning hotel with 413 deluxe rooms and suites, a spa and salon, fitness center and indoor pool.
The Seneca Café is open 24 hours a day and boasts a robust menu full of options for breakfast, lunch, dinner and anytime after or in between.
The guest experience at both Seneca Niagara and Seneca Allegany includes upscale amenities including a pillow-top bed with Egyptian cotton sheets, oversized shower, flat-screen television and free wireless Internet access.
•Mark Jerge, general manager of Russell's Steaks, Chops, and More and Russell's Grand Hotel announced TripAdvisor.com welcomed Russell's Grand Hotel to the Certificate of Excellence Hall of Fame.
Charron said, "The Certificate of Excellence can be earned only by receiving consistently great reviews on the world's largest travel site. This unique accolade is granted only to those businesses that have won the Certificate of Excellence for five years in a row."
Russell's Grand Hotel has won the Certificate of Excellence from 2011-15. It is owned and operated by Russell Salvatore, and is one of Western New York's premiere hotel destinations, located at 6675 Transit Road, just left of the Depew exit from the New York State Thruway.
"We are honored to be in the TripAdvisor Excellence Hall of Fame," Salvatore said. "I am proud of the first-class hotel and restaurant we have here. It is a testament to the team that caters to our guests every day."
In addition to quality accommodations with many upscale amenities, Russell's offers a fitness room, business center and meeting rooms for guests. Dinner room service is available from Russell's Steaks, Chops, and More, Salvatore's award-winning restaurant, which set in the front of the property. Shuttle transportation to the airport, some business offices, and local shopping and restaurants are available.
Salvatore's Grand Hotel was voted the No. 1 hotel in Williamsville for five straight years.
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