Seneca Hickory Stick Golf Course was honored with two national customer service awards at the recent KemperSports national leadership conference.
The awards, based on KemperSports' proprietary TrueReview surveys, were presented to Seneca Hickory Stick for its ongoing commitment to creating a positive experience for guests.
The Excellence Award was presented to Seneca Hickory Stick for a net promoter score of 85.7 percent and the Service Award was presented for a customer service score of 9.2/10. The TrueReview survey scores are derived from reviews given by golfers following each round they play the course.
"Seneca Hickory Stick Golf Course is an essential part of the unmatched integrated entertainment experience that Seneca Gaming Corp. provides for our guests," said Cathy Walker, president and CEO. "The course is a premier golf destination that, like our resort properties, is known for its world-class quality and service."
"We are delighted to receive these prestigious awards from KemperSports, the leader in upscale management of golf clubs," said Fran Roach, PGA, CMAA, general manager at Seneca Hickory Stick. "Being selected based on independent guest surveys is another testament to the high-quality experience the entire team at Seneca Hickory Stick provides to our golfers every day."
Seneca Hickory Stick, a Robert Trent Jones II course, takes full advantage of the surrounding beauty of the Western New York countryside. Located in a picturesque setting just minutes from the U.S.-Canada border, panoramic views of the Niagara escarpment and native hickory and pine trees abound as golfers play through this parkland routing. The 257 acres of challenging terrain presents guests with tall heather grass, fairway and green side bunkers and undulating bent grass greens. With five sets of tees, golfers can select their desired yardage and challenge at this Western New York site.
Hickory Stick was rated No. 12 Best Public Golf Course in New York by Golf Magazine and No. 33 Best Casino Course in the U.S. by Golfweek Magazine.
For information on events, weddings, banquets or other special events at Seneca Hickory Stick, contact Jason at 716-754-2424 or visit www.senecahickorystick.com.
Fran Roach with awards.