Niagara County Sheriff's Office updates software

New World Systems is helping the Niagara County Sheriff's Office increase its information sharing and intelligence-led policing (ILP) efforts to better serve communities.

The sheriff's office is in the process of upgrading to New World's Aegis Public Safety Software Suite, providing new software solutions for the agency's computer-aided dispatch, law enforcement records management, corrections management, decision support, mobile messaging, fire records and field reporting abilities.

New World was chosen with the goal of selecting software that would grow with the sheriff's office for the next 15 to 20 years and contribute to its information sharing and ILP, according to Sheriff James R. Voutour.

According to Voutour, ILP allows law enforcement to quickly and effectively analyze real-time data used for identifying crime trends and patterns. It helps law enforcement provide a better response to citizens by enabling officers to work more efficiently.

"New World software makes us better, faster and smarter," Voutour said. "Criminals are now smarter and we need to stay ahead of them. We need to be more efficient, reduce redundant data entry, have information at the fingertips of our officers and pull all public safety agencies together under one system."

Voutour said that he has offered all public safety agencies in Niagara County the opportunity to join this project.

The sheriff's office works with several fire and emergency medical services agencies along with other police departments. Voutour said this combined effort enables the individuals at the sheriff's office to understand the importance of sharing critical information in real time. This provides better command and control over operations and streamlines criminal intelligence to the officers in the field.

The New World Fire Computer Aided Dispatch will provide full access to dispatch information, preplans and alerts, mapping, and information from records management. Office of Fire Coordinator and Director of Emergency Services Jonathan Schultz said, "This will help to decrease response times when every second counts, a great new benefit to the Niagara County fire service. This new system will streamline and shorten the time it takes to enter information for the National Fire Incident Systems reporting, which will be a great benefit to our fire department members whose time is precious and limited."

"I am proud of the men and women of the Niagara County Sheriff's Office who put in countless hours of work in upgrading the New World Systems product," Voutour said. "I believe New World Systems is one of the premier public safety software companies in the country."