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Erie County Clerk's Office: Auto Bureau now accepting reservations

by jmaloni

•Taken from the Oct. 3 Island Dispatch

Fri, Oct 10th 2014 03:45 pm
Erie County Clerk Chris Jacobs demonstrates to customers how to use the new online reservation system at the Erie County Auto Bureau.
Erie County Clerk Chris Jacobs demonstrates to customers how to use the new online reservation system at the Erie County Auto Bureau.

Erie County Clerk Chris Jacobs announced the Erie County Auto Bureau is now accepting reservations online in order to improve wait times and make it easier for customers to conduct their business quickly during a time that is convenient for them.

Jacobs says the Online Reservation System is easy to use and the system walks patrons through the process of scheduling an appointment.

"With the Auto Bureau's 24/7 online reservation system, motorists can make appointments up to 30 days in advance or even on the same day," stated Jacobs.

The reservation system allows customers to go online and book an appointment for a specific date, time, and location. The customer will receive a confirmation email, then a second reminder email one hour prior to his appointment time. Upon arrival, the customer checks in at the self-serve kiosk station with his confirmation number and will be taken care of at their scheduled appointment time.

"We believe this online reservation system will eliminate the trepidation customers have as to the how long they will have to wait at the auto bureaus. They can now go online and reserve a specific appointment time," Jacobs said.

Jacobs believes this technology will dramatically improve the customer experience and make the process more predicable for both the customer and the auto bureau staff.

Motorists can visit the Erie County Auto Bureau's website at www.erie.gov/clerk/autobureau, go to the "Online Reservations" page and schedule an appointment at any of the three largest auto bureaus operated by the county clerk's office: Amherst, Cheektowaga and downtown Buffalo.

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