Hilbert to host hospitality in health care conference

Hilbert College will host a conference, "Hospitality in Healthcare," Friday, Sept. 19, at Swan Auditorium. This event is designed for administrators and leaders in a wide range of health care positions. It features a panel of distinguished health care professionals and is moderated by Dr. Walter Iwanenko, dean of adult and graduate studies at Hilbert, and Thomas P. McNulty, president of Success Stories Inc.

Organizers said those involved in the patient and caregiver experience must practice a universal and interpersonal standard of hospitality as the culture of health care is impacted today by industry demands, regulatory mandates, government requirements and consumer expectations. They said the consequences of failing to do so are life-threatening to the patient and the provider.

A highlight of this session will be a "real-life" customized case study utilizing the cutting-edge teaching modality of "interactive business theater." Through this approach, in tandem with the guidance provided by an expert panel, participants will gain a practical, comprehensive and nuanced understanding of how to address the mandates of recent regulatory legislation.

The moderators and panel will help attendees see the health care culture through the eyes of a consumer, family member and caregiver. Additionally, attendees will learn why even a single event can have catastrophic outcomes impacting one's reputation, referral patterns, patient perceptions, financial liability and bottom line.

Further, there will be a live, electronic survey providing immediate feedback to the audience.

The event will take place at Hilbert College (Swan Auditorium), 5200 South Park Ave., Hamburg. Registration begins at 8 a.m. The program starts at 8:30 a.m. The cost to attend is $15 prepay or $20 at the door (free to students with ID). Register online at www.hilbert.edu/healthcare.

For more information, call 716-926-8949 or visit [email protected]. Find detailed panelist bios at www.hilbert.edu/Public/file/Hospitality%202014.pdf.